If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 7 days from the date you returned the item, for any money to be returned to the account the purchase was made from. If you have sent back a sale item for refund, you will be issued with a gift card which will be emailed to the email address left on your order.
We will gladly exchange any items within 28 days provided items are returned in saleable condition, unworn in original packaging, with tags intact. Please send them back enclosing your invoice and filling out the relevant return information on it. We will get your exchanged item sent back to your within 2-3 working days of receiving your original exchange item(s).
Please note, any discounts or promotional offers cannot be applied after your order has been placed. When using discount codes/gift cards please check the final amount total before proceeding with your payment.
Please be aware when purchasing sale items, that they are NON-REFUNDABLE. You will be eligible for an exchange within 28 days where the items are unworn, and in saleable condition with tags intact.
Late or missing refunds
If you haven’t received your refund within 7 days, please first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
The best way to contact us is through email at email@example.com however if you wish to call us on 02893 365233 then please leave your name, number and order number and someone will return your call ASAP